FAQs

1. ORDERING

1.1 Do I need to open an account in order to shop with you?

No, you don’t need to. You can make purchases and check out as a guest everytime.

However, by setting up an account with us, it will allow you to order without having to enter your details every time you shop with us. You can sign up right now, or you can first start shopping and create your account before you check out at the shopping cart page.

1.2 How do I /create an account?

Please click on “Login/Register” followed by ‘Create An Account’ and fill in your personal particulars.

1.3 How do I order?

Shop for the item/items you want and add it to your shopping cart. When you have finished, you can proceed to your shopping cart and check out. Check to ensure that all information is correct before confirming your purchases and payment.

1.4 I’m having problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the item is reflected as “Temporarily Unavailable”.

1.5 How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

1.6 Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it. If you have a situation that you believe can be resolved before we ship your item feel free to reach out to us at [email protected]

1.7 I have a discount code, how can I use it?

Key in the code at the field “Discount Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

1.8 How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

 

2. SHIPPING & DELIVERY

2.1 When will my order be processed?

All orders will be processed within 2 working days, excluding weekends and public holidays. Time stated is based on US Eastern Standard Time.

2.2 How long will it take for me to receive my order?

The Standard delivery time for “Free Shipping” is approximately 5-7 working days and Fedex priority is approximately 2-3 working days from the time of placing your order. This is applicable only to Domestic US deliveries. For all international deliveries, the delivery is dependent on our logistics partners and their affiliates. Please refer to your tracking information for details on your shipment.

2.3 How can I track my delivery?

Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders with our shipping partners by clicking on the tracking number provided in your shipping email.

2.4 What are the shipping charges like?

Shipping is FREE for all Domestic US deliveries via USPS first class mail. For international deliveries, you may select your item and proceed to the check out page as charges are based on weight and volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration

2.5 Can I change my shipping address after my order has been confirmed?

We value getting your orders out as quickly as possible. Therefore, please ensure you provide the correct shipping address. If you have made a mistake on your shipping address please reach out to us at [email protected] as quickly as possible and we will do our best to ensure your changes are processed.

2.6 There is a missing item in my order, what should I do?

We apologize for sending you an incomplete order. Please contact our Customer Care Team at [email protected] and we will get back to you as soon as we can.

2.7 I’ve received a defective item, what should I do?

We take the quality of our products ver seriously. We apologize if you have received a defective item from us. Please contact our Customer Care Team at [email protected] with a picture of the defective product and we will get back to you as soon as we can to rectify the situation.

2.8 I’ve received an incorrect item, what should I do?

We apologize for sending you the wrong item. Please contact our Customer Care Team at [email protected] and we will get back to you as soon as we can.

2.9 I’ve purchased the wrong size or color

We do not provide exchanges for size or color. We do however, accept returns for products purchased from us. You can refer to our Returns & Exchanges policy here and its procedures.

2.10 I have not received my parcel, what should I do?

Kindly drop an email to our Customer Care Team at [email protected] if you have not received your parcel after 10 working days and we will assist you accordingly.

2.11 Will there be an additional charge for redelivery?

There are no additional charges for redelivery up to two times. It is chargeable on the third attempt onwards.

2.12 I have yet to receive my parcel within the stipulated time frame. Whom can I contact?

You may check the status of your parcel via “Track your order” to find out why it might have been delayed. Alternatively, you may drop us an email at [email protected] and we will assist you further.