1. SHIPPING & DELIVERY POLICY
Cove Five provides FREE Standard delivery to any address within the domestic. We also offer affordable international shipping through our Partner FEDEX.
2. ORDER STATUS & TRACKING
All orders placed Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
There are 2 delivery options available for customer, Standard and Priority.
Standard FREE Shipping (USPS First Class) – FREE for all Domestic US orders and takes approximately 5-7 working days to reach you from the time of order.
Priority Express (Fedex Priority) – available at an additional charge and it takes approximately 2-3 working days to reach you from the time of order. For up to date rates please see pricing in your cart after inputting your address.
Once the order has been shipped, an email confirmation will be sent to you with the tracking number.
For all international deliveries, the delivery time is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status with the tracking number provided.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via VISA/MASTER credit and debit cards, American Express and PayPal. Please visit www.paypal.com for more information. We do not accept payments via ATM or inter-bank transfers.